We want you to be happy with what you ordered. This policy explains how to return an item and how refunds are processed.
Return window
You can request a return within 30 days of receiving your order. Contact us with your order number and the item you'd like to return, and we'll confirm the next steps.
Condition of returned items
- • Unused and in the same condition you received it.
- • In its original packaging where possible, with any seals, pumps, applicators or documentation included.
- • With hygiene-sensitive items, such as opened skincare, makeup or personal-care products, unopened and unused so they can be resold.
How to start a return
Send us a message with your order number, the item and the reason for the return. We'll reply with the return address and any instructions for the shipment.
Return shipping is the customer's responsibility unless the item arrived damaged, faulty or incorrect.
Refunds
Once your return arrives and has been checked, we approve the refund and it is issued to your original payment method. Your bank or card provider may take several business days to show the credit on your statement.
Refunds are issued for the price paid for the returned item. Delivery charges are refunded only where an item arrived damaged, faulty or incorrect.
Damaged, faulty or wrong items
If something arrives damaged, faulty or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo of the item and its packaging. We'll arrange a replacement or a full refund, including delivery, at no cost to you.
Exchanges
For a different colour, size or model, the simplest route is to return the original item for a refund and place a new order. That way the item you want is reserved as soon as you order it.